Privacy Policy

1. Introduction

Welcome to GGram. We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you about how we look after your personal data when you visit our website or use our services and tell you about your privacy rights and how the law protects you.

GGram ("we", "us", or "our") operates a multi-store management platform for retail businesses. This policy applies to all users of our web platform, mobile applications (iOS and Android), and related services.

2. Information We Collect

We collect several different types of information for various purposes to provide and improve our service to you.

2.1 Information You Provide

Depending on your role and usage, the App may process the following information entered by authorized users:

• Panchayat records and administrative data (e.g., property tax entries, demand/collection details, certificates, registers, cash book data, family register entries, land revenue details)
• Citizen details entered for official records (e.g., name, address, mobile number, identifiers if required by the Panchayat format, certificate-related details)
• User account information for authorized staff (e.g., username, role/permissions)

2.2 Automatically Collected Information

When you use the App, we may collect:

• Device information (device model, OS version)
• App usage data (screens accessed, feature usage, crash logs)
• IP address and approximate location inferred from IP (for security and fraud prevention)

2.3 Permissions (Only If Enabled/Used)

The App may request permissions strictly to provide features:

• Camera / Storage: to upload documents or images (if your Panchayat uses document upload)
• Internet: to sync data with server / cloud backup
• Notifications: to show important system updates or alerts (optional)

We do not collect your precise GPS location unless a specific feature is implemented and you enable it.

3. How We Use Your Information

We use the collected data for various purposes:

• Provide and operate the App and its modules (billing, registers, receipts, reports, certificates, etc.)
• Authenticate users and manage access permissions
• Synchronize and back up data (if enabled by your organization)
• Maintain security, prevent unauthorized access, and detect misuse
• Provide support and troubleshoot issues
• Improve performance and fix bugs

4. Data Sharing and Disclosure

We do not sell your personal information. We may share your information only in the following circumstances:

4.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, such as:

• Cloud hosting providers (for data storage)
• Payment processors (for handling transactions)
• Analytics providers (for usage analysis)
• Customer support tools
• Email service providers

4.2 Legal Requirements

We may disclose your information if required by law or in response to valid requests by public authorities (e.g., court orders, subpoenas).

4.3 Business Transfers

If we are involved in a merger, acquisition, or sale of assets, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different privacy policy.

4.4 With Your Consent

We may share your information with third parties when we have your explicit consent to do so.

5. Data Security

We implement robust security measures to protect your data:

• Encryption: All data is encrypted in transit (SSL/TLS) and at rest
• Access Controls: Strict access controls and authentication mechanisms
• Regular Audits: Regular security audits and vulnerability assessments
• Secure Infrastructure: Enterprise-grade cloud infrastructure with 99.9% uptime
• Training: Regular security training for all employees
• Incident Response: Comprehensive incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this privacy policy, unless a longer retention period is required or permitted by law.

• Active Accounts: Data is retained while your account is active
• Deleted Accounts: After account deletion, we retain certain data for 90 days for recovery purposes, then permanently delete it
• Business Records: Financial and transaction data may be retained longer to comply with tax and accounting regulations
• Legal Requirements: Some data may be retained to comply with legal obligations

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request access to your personal data
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data
• Portability: Request a copy of your data in a structured, machine-readable format
• Restriction: Request restriction of processing your personal data
• Objection: Object to processing of your personal data
• Withdraw Consent: Withdraw consent where we relied on consent to process your data

To exercise these rights, please contact us using the information provided at the end of this policy.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information.

Types of Cookies We Use:

• Essential Cookies: Required for the platform to function properly
• Performance Cookies: Help us understand how visitors interact with our website
• Functional Cookies: Remember your preferences and settings
• Targeting Cookies: Track your browsing habits to show relevant advertisements

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

9. Third-Party Links

Our service may contain links to third-party websites or services that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

10. Children's Privacy

Our service is not intended for use by children under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us.

11. International Transfers

If your organization enables cloud hosting outside India, data may be processed in other countries. We will apply appropriate safeguards consistent with this Privacy Policy and contractual protections.

12. Changes to This Privacy Policy

We may update our privacy policy from time to time. We will notify you of any changes by:

• Posting the new privacy policy on this page
• Updating the "Last Updated" date at the top of this policy
• Sending you an email notification (for significant changes)
• Displaying a prominent notice on our platform

You are advised to review this privacy policy periodically for any changes. Changes to this privacy policy are effective when they are posted on this page.

By using GGram, you acknowledge that you have read and understood this privacy policy.